How can we help?

Product & Safety

Features & Materials

Care & Maintenance

Orders & Shipping

Returns & Warranty

Support

FAQS

Product & Safety

Who can use Mana Baby Carrier ?
The Mana Baby Carrier is designed for babies aged 1–24 months, depending on the baby’s weight and developmental stage. Please observe the minimum weight limit of 3.6 kg and the maximum weight limit of 16 kg.
Yes. When used correctly, the baby carrier can provide appropriate support for newborns. Always ensure that your baby’s airway remains clear, their head and neck are properly supported, and their hips are positioned naturally.
The Mana Baby Carrier is designed to support babies weighing up to 16 kg or according to the specifications of each product.
Yes. The Mana Baby Carrier is designed to support the natural M-shaped sitting position, which helps promote healthy hip development while keeping your baby comfortable.
Absolutely. The adjustable shoulder straps and waist belt make it suitable for different body types, allowing both moms and dads to wear it comfortably.

Features & Materials

What material is the carrier made from?

The Mana Baby Carrier is made from high-quality, durable, and baby-friendly materials. The fabrics are soft, comfortable, and breathable for everyday use.

Our fabrics are certified according to OEKO-TEX® Standard 100 this means our fabric has passed any harmful substances and meets established safety limits ensure it is safety for your baby soft skin.

Yes. The fabric is designed to promote airflow and reduce heat buildup, making it comfortable for both parents and babies during daily activities.

The Mana Baby Carrier supports 3 carrying positions according to your baby’s age and developmental stage:

  • Front Inward-Facing: Recommended for babies aged 1–24 months. There is no maximum carrying duration, provided both the baby and wearer remain comfortable.
  • Front Outward-Facing: Recommended for babies over 7 months old who can sit independently or maintain a tripod sitting position. The maximum recommended duration is 40 minutes.
  • Back Carry: Recommended for babies over 7 months old. The H-strap must be used as a safety fastener to prevent the shoulder straps from slipping off while carrying.

Care & Maintenance

How do I clean the baby carrier?

We recommend hand washing or using a gentle machine wash cycle with cold water. Do not use bleach or high-temperature drying to maintain the quality of the materials.

Store the carrier in a cool, dry place away from direct sunlight. Make sure it is completely dry before storing to prevent moisture buildup.

Orders & Shipping

How long does shipping take?
Shipping times vary depending on your location and the selected courier service. Orders are processed once payment has been confirmed.
Yes. Once your order has been shipped, you will receive a tracking number so you can monitor the delivery status.
International shipping availability depends on your region. Please contact our customer support for more information.

Returns & Warranty

Does Mana Baby Carrier come with a warranty?
Yes. Our products include a warranty covering manufacturing defects, subject to our warranty terms and conditions.

Please contact our Customer Support within 3 days of receiving your order and provide photos or videos of the product. Our team will assist you with the replacement process.

Yes. Returns and exchanges are accepted according to our return policy, provided the product is unused, in its original condition, and submitted within the eligible return period.

Support

How do I know if I'm wearing the carrier correctly?
Ensure all buckles are securely fastened, the straps are properly adjusted, and your baby is positioned safely. Please follow the included instruction manual or tutorial before use.

Our Customer Support team is happy to help. You can reach us via WhatsApp, email, or our official social media channels, and we’ll assist you as soon as possible.

Of course! If you have any questions about sizing, features, or choosing the right carrier, feel free to contact our team before placing your order. We’re here to help you make the best choice for you and your little one.

Get in touch

Have questions about your order, or a general enquiry?

CONTACT US
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