faqs
How can we help?
FAQS
Product & Safety
Who can use the Mana Baby Carrier?
Mana Baby Carrier is designed for babies from 0–36 months, depending on your baby’s weight and developmental stage. Please refer to the recommended weight limit and usage guidelines before use.
Is the Mana Baby Carrier safe for newborns?
Yes. When used correctly, the carrier provides proper support for newborns. Always ensure your baby’s airway remains clear, the head and neck are properly supported, and the hips are positioned naturally.
What is the maximum weight capacity?
The carrier is designed to safely support babies up to 20 kg (or according to the product specification).
Is the baby carried in an ergonomic position?
Yes. Mana Baby Carrier is designed to support the natural M-shaped sitting position, helping promote healthy hip development while keeping your baby comfortable.
Can both parents use the carrier?
Absolutely. The adjustable shoulder straps and waist belt make it suitable for different body types, allowing both moms and dads to wear it comfortably.
Features & Materials
What material is the carrier made from?
Mana Baby Carrier is made from high-quality, durable, and baby-friendly materials that are soft, breathable, and comfortable for everyday use.
Is the carrier breathable?
Yes. The fabric is designed to promote airflow and reduce heat buildup, making it comfortable for both parents and babies during daily activities.
What carrying positions are available?
Depending on your baby’s age and development, Mana Baby Carrier supports multiple carrying positions. Please refer to the user guide for the recommended positions at each stage.
Care & Maintenance
How do I clean the baby carrier?
We recommend hand washing or using a gentle machine wash cycle with cold water. Do not use bleach or high-temperature drying to maintain the quality of the materials.
How should I store the carrier?
Store the carrier in a cool, dry place away from direct sunlight. Make sure it is completely dry before storing to prevent moisture buildup.
Orders & Shipping
How long does shipping take?
Shipping times vary depending on your location and the selected courier service. Orders are processed once payment has been confirmed.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number so you can monitor the delivery status.
Do you ship internationally?
International shipping availability depends on your region. Please contact our customer support for more information.
Returns & Warranty
Does Mana Baby Carrier come with a warranty?
Yes. Our products include a warranty covering manufacturing defects, subject to our warranty terms and conditions.
What should I do if I receive a damaged or incorrect item?
Please contact our Customer Support within 3 days of receiving your order and provide photos or videos of the product. Our team will assist you with the replacement process.
Can I return or exchange my order?
Yes. Returns and exchanges are accepted according to our return policy, provided the product is unused, in its original condition, and submitted within the eligible return period.
Support
How do I know if I'm wearing the carrier correctly?
Ensure all buckles are securely fastened, the straps are properly adjusted, and your baby is positioned safely. Please follow the included instruction manual or tutorial before use.
Where can I get additional support?
Our Customer Support team is happy to help. You can reach us via WhatsApp, email, or our official social media channels, and we’ll assist you as soon as possible.
Can I contact you before purchasing?
Of course! If you have any questions about sizing, features, or choosing the right carrier, feel free to contact our team before placing your order. We’re here to help you make the best choice for you and your little one.