Refund Policy
Refund Policy
At MANA Baby Carrier, we are committed to delivering high-quality products and ensuring your satisfaction. If you are not completely happy with your purchase, please review our refund and return policy below.
Returns & Exchanges
We accept returns and exchanges for eligible items within 7 days of receiving your order.
To qualify for a return or exchange, the item must:
- Be unused and in its original condition.
- Include all original packaging, tags, and accessories.
- Be accompanied by proof of purchase or your order number.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 3 days of delivery.
To help us process your request, please provide:
- Your order number.
- Photos or videos showing the issue.
- A brief description of the problem.
Once verified, we will arrange a replacement or refund at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed using your original payment method. Please note that processing times may vary depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Non-Refundable Items
The following items cannot be returned or refunded:
- Products that have been used or washed.
- Products without original packaging or tags.
- Items damaged due to misuse or improper handling.
- Clearance or promotional items, unless they arrive damaged or defective.
Return Shipping
Need Assistance?
If you have any questions regarding returns or refunds, our Customer Support team is here to help.
Please contact us via:
- Official social media channels
We will be happy to assist you as quickly as possible.